Valley Oaks Elementary
Spring Branch ISD
Technology Infrastructure Scavenger Hunt:
Hardware and Software Issues
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Who handles technology support at Valley Oaks Elementary?
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Petra Aguinaga is the Technology Specialist for the Technology Services Department at Valley Oaks Elementary. |
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Does Valley Oaks have permanent technology support or a roving district representative?
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Petra Aguinaga splits her services between two schools; Valley Oaks Elementary and Hunters Creek Elementary. She is available at the Valley Oaks campus all day on Mondays and Wednesdays. On Fridays, she spends half the day at both campuses.
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| How does one
access technology support?
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Faculty and staff can
request tech support by emailing Petra Aguinaga at her technology services
email address:
voetech@springbranchisd.com. She can also be reached by her pager
only if her assistance is urgent. Faculty and staff can also access
the technology services website for basic help with email and certain
programs used within the district:
http://www.springbranchisd.com/admin/ts/tsindex.html
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| About how
long do teachers have to wait before help arrives?
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Teachers at Valley Oaks
know Petra's availability schedule and usually request help on Mondays or
Wednesdays. If they request help after school hours or on days when
she is not on campus, help arrives by her next scheduled time on campus.
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| Who is the
librarian?
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Barbara Riehl
is the Librarian or Library Resource Specialist at Valley Oaks Elementary.
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| Does the librarian have any role in technology support? | Mrs. Riehl offers
technology support to students when they are using the library resources
page:
http://it.springbranchisd.com/library-resources/. She helps the
students learn to navigate through the resource page and the search engines.
She also assists teachers when they have technology questions or are in the
library with their classes.
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